Kiwi’s travel the world for business and leisure and have come to expect high standard abroad as well as at home.
We work through travel agents on a regular basis, but also seek to search out good accommodation bargains at a good price, and to meet our personal standards. Accommodation reviews on websites often provide welcome, and unwelcome, feedback on experiences from travellers around the globe and we use this to make our judgement when selecting a place to stay.
Internationally, there are increasing trends for places of accommodation to provide a high level of safety and security for their guests, and to widely publicise this, so that their guest are well looked after during the stay. The same also applies to restaurants where the public now expect and demand excellent support and services.
A recent review of a guest staying in a hotel overseas posted a comment stating “We were guests at a hotel for my sister’s wedding preparations when my mother suffered a heart attack and fell unconscious.
But the hotel was not able to provide her with first aid as there was no standby doctor, and the nurse on duty obviously did not know what to do. She did not know basic life support and just kept on taking mothers blood pressure even though she was already unconscious”
Hotels and restaurants are places of work and are still required to comply with the New Zealand standards for trained first aiders, have a well-stocked first aid kit, and consider the necessity of an onsite
automated external defibrillator (AED). Inbound tourists to our shores will be expecting good levels of wellbeing, so attention should be given to well trained staff with the necessary first aid equipment.
In 2008 the Government of Dubai issued a directive that requires all hotel establishments to provide an AED in the reception hall of the building and also in their sports facilities. The directive also required a substantial first aid kit to be maintained in a good condition, and to have staff available around the clock properly trained in basic life support. They went further to state that there must be no less than three trained staff available. The directive went even further and stated that no employee is permitted to provide first aid unless that person has completed a training course and has been certified.
In the New Zealand context training in first aid is not a complex challenge. Courses approved by NZQA are easily located and are widely available. Providers at either Category 1 or 2 levels have the correct accreditation to deliver training to the requirements of the accommodation and restaurant industry. Selecting the right provider with robust systems to manage your staff compliance, supply first aid kits and to provide credible and reliable AEDs is an important step in ensuring a safe place of work and to provide your customers with confidence.
Reliance on external medical services is not always the right option. For medical emergencies, always call for an ambulance, but the first few minutes can be critical. Lives can be lost in those first few minutes before help arrives, so trained staff with the right equipment can make a difference.
Managed solutions for hotels are best as they can account for staff turnover and also ensure that lifesaving equipment is ‘rescue ready’. From refresher training to first aid kits, to servicing and standing by your AED, these are the essential requirements of a quality and accredited provider. Look at the options and don’t focus on cheap and on compliant training or products. Training is not expensive and it is a good incentive for staff as the skills can also be used at home and in recreation.
Give your guests the quality accommodation safety and security that they deserve when staying with you. Remember that social media can make or break a business with a single posting of a bad experience. Our reputation is worthy of your investment.