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Thursday , March 23 2017

Why is a good breakfast buffet important to guests?

A breakfast brings many benefits to guests that accommodation providers may not initially think about.

A satisfying breakfast adds ease and comfort to a guest’s stay, making it a far more pleasant experience overall. Not only is breakfast the most important meal of the day, it is also the most important amenity when staying at a hotel, large or small.

Your property could have it all; beautiful rooms, wifi, pools and gyms. However, an experience without a good breakfast would be incomplete. In fact, Hotels.com surveyed a thousand travellers globally and found that breakfast is now the number one most important hotel amenity for guests when booking accommodation. It’s the same when booking a plane ticket, everything revolves around food.

Clean and inviting food stations and buffets for leisure and pleasure means revenue for your property. Making sure your clients and guests are happy with every aspect of your service and surroundings is crucial when it comes to cleanliness and food. Generating revenue for your property is all about improving the presentation and serving of food. This encourages repeat business, for your members and guests.

Social media now allows people to share their displeasure with what they feel is substandard treatment or service. Similarly, online review sites let members of the public rate facilities on many aspects, including hygiene and cleanliness, so a critical treat or bad score can result in unwelcome publicity and a subsequent downturn in business.

Being successful in the hospitality industry is all about food. Have you ever experienced dirty food areas and inappropriate buffet equipment? How about dried out food with no sneeze guards? Or bowls of food with the increased risk of cross-contamination? A guest faced with that would be afraid of slips, trips and falls, not to mention sickness! You don’t want to invite negative press coverage and, in extreme circumstances, large insurance claims or council fines. However, with the right equipment and cleaning routine, your property can ensure that food areas stay hygienic and safe for all of your guests. Running a business in the hospitality sector has always had its challenges with so many issues to consider, health and safety being one of them. You can’t hope to be an expert in every single field, which is why partnering with a trusted and knowledgeable food presentation equipment supplier, or contract food management company with experience in the sector, is a good idea.

We know that food areas change from location to location, from beverage dispensers in the lobby and food stations or buffets in the dining hall, to snacks in the bar, gaming room, function room, corporate suite or lounge. So food presentation has to be adaptable if it is going to be cost-effective and deliver results.

Health and safety implications for food service and cleaning regimes should all be front of mind, as things like uncovered food and mess on the floor pose a significant risk of injury to staff, clients and guests. This is particularly relevant to hotels and pubs, as members of the public are using the facilities at all times of the day and night, so interaction with food and beverages is inevitable. Giving your operatives equipment that reduces these risks is therefore advisable, and today’s buffet equipment offers not only better results, but also increases safety.

Some of the serving solutions and systems have now evolved only to be used as a serving platter, doubled as being a cooling solution, guarding against low food temperatures, which invite nasty bugs. A lot of buffet equipment is now lighter, with a smaller footprint, higher visibility, easier to maneuver, and faster to set up, with the added ability to transform from a breakfast setting to a lunch buffet, right through to a chic cocktail evening presentation serving different events and functions.

In places where people are looking to relax and unwind, such as hotels and motels, noise is another important issue to consider. Quiet service is at the top of the list for clients and guests who do not want to be disturbed by noisy crockery, and dishes. Hotels, pubs and clubs need buffet equipment that is durable and easy to set up, facilities that are always looking and performing their best, enhancing the visitor experience for guests or delegates.

Beautiful food presentation for functions and events encourages repeat business, and therefore a strong growth in revenue.  Countless smart operators and food professionals have proven that they just can’t afford not to invest in buffet equipment that adds a wow factor, at the same time meeting food standards.   The multi-level risers and surfaces are more versatile than many people think, as they are able to use for a number of functions and events. Be it for large crowds, or an intimate wedding, the varied configurations make for versatility. Very effectively using space with vertical and horizontal servings as well.

Food stations, or a buffet with bakery cases, are becoming more and more popular given the number of different locations in which they are used.

Not only do they need to look great and serve food fast, they also need to have other qualities, depending on the situation.  For example, if you are cleaning or setting up in the executive suites, quiet would be desirable. Health and safety matters are also important, not only for food and beverage managers, but also for guests and other staff members or visitors. Minimising slips, trips, and falls is a must, so multi-level risers, portion control dispensers and bakery cases provide a good solution.

 

About Alexandra Kiorgaard

Alexandra is the Managing Director at Top Shelf Concepts.

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