in fn
Saturday , May 27 2017

Create the ultimate hotel team with praise and applause

It’s easy to forget to acknowledge your team, but the effects are far-reaching and can be a pretty powerful tool in raising guest review scores and boosting future bookings.

Consider this:

Genuine praise = Happier and empowered hotel employees = An awesome guest experience = Glowing guest reviews

A study by Globoforce in 2013 found that 89 percent of people felt more inspired when they were told what they did right, versus what they did wrong. For your hotel to crush its revenue goals every employee should be working at their highest potential. So, dish up some praise and thanks to your colleagues often. In return, you’ll get more innovation, enhanced job performance and delighted guests.

Besides buying rewards, here are some quick and easy ways to celebrate and champion your hotel staff:

  • Be quick to praise and acknowledge (both publicly and privately) a staff member’s contribution to the hotel’s success.
  • Be the best listener. Don’t brush off your hotel’s employees. Ask thoughtful questions, carefully listen to their responses and show an authentic interest in them.
  • Be generous with your time. Make the effort to go to their department, spend time with them and keep an open door policy.

About Tambourine Blog

Tambourine Blog
Tambourine is a US-based marketing, booking and distribution service that helps hotel and travel marketers sort it all out. It delivers a 360º program that reduces stress and increases revenue.

Check Also

Hospitality Training Trust 2017 funding round

The Hospitality Training Trust (HTT) has announced a total of $140,081 has been awarded to 16 applicants in its 2017 funding round.

Cleaning tips for hotel housekeepers

Hotel housekeeping is almost an artform and it certainly can be testing at times but with the right methods, a few secret weapons and some simple tips, you could find cleaning hotel rooms much easier; especially if you are new to the industry.

Leave a Reply

Your email address will not be published. Required fields are marked *