Friday , April 20 2018

Lauren Butler

What guests want, what hotels need

Unlike a comfy hotel bed or rain shower, dining and conference equipment rarely get great write-ups from guests or attendees – but if you get it wrong, you sure can expect to hear about it.

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Functional functionware… continued

From tables to skirting to coffee machines... Comfort, accessibility and quality are all factors that contribute to great dining and conference experiences. Whether it be a comfy chair, a machine that makes a good cup of coffee, or particularly practical service ware, getting it right will make life and business easier for everyone.

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Turning up the turndown service

I was recently reminded of turndown services whilst staying at a South Australian hotel. Having not requested a turndown service in some time, I arranged the service for one evening – and to my surprise, the service included everything but the ‘turning down’ of the bed.

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Creating luxury through colour

What if you could create a luxurious atmosphere that helped your guests feel grounded and energised, simply by updating the colour palette of your hotel? Pantone's new 2018 colour of the year might do just that.

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Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

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