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Tuesday , November 21 2017

Lauren Butler

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

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How to satiate a guest’s subconscious

Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour could have on one’s mood and recovery from stress. He’s famously quoted as saying: “Colours are the mother tongue of the subconscious”; a theory that several researchers and psychologists have expanded on throughout the past century.

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Should hotels let guests stay now and pay later?

A young group of experience-driven individuals are expecting more time to pay for experiences that they’re having now. With the Afterpay payment system becoming increasingly prominent across Australia and New Zealand, and many OTAs already allowing visitors to book using the service, should hotels be letting guests create memories now and pay for them later?

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We know what guests want…

Most guests will miss the creature comforts and companions of home while away, particularly if they're travelling for business or for extended periods of time. Recent research indicates that some of the things guests most desire while travelling can easily be offered in hotels.

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The ethical hotel room… a look at Fairtrade products

Hotels have to consider guests when it comes to hotel products, but how often do they consider those who produce, farm or manufacture the products in hotel kitchens, guest rooms and bathrooms? accomnews looked into Fairtrade products, and how they not only benefit workers around the globe, but also the guests in Australian and New Zealand hotels.

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The next generation of industry professionals

Future planning is important in any industry, but with youth unemployment at an all-time high, and accommodation having one of the highest employee turnovers of any industry, it’s important for hotels to consider who will be managing and working in the hotels of the future - and how to train, support and retain them.

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