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Saturday , April 29 2017

Housekeeping

Respect your housekeepers: they work hard

Every hotelier knows that housekeeping is a vital aspect of any property’s operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Even though we all know how important the role of the housekeeper is, seldom do we managers actually know how to do what …

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Hotel beds combine durability with luxury and comfort

People used to go to hotels for a step up in luxury bedding, and to stretch out and enjoy a superior night’s sleep.  As consumers direct more of their disposable income towards home comforts, some people’s beds are hard to top.  How to achieve the durability required of commercial bedding, combined with the luxurious technology of domestic lines? Luckily, the …

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Get a new perspective on bunk beds

Bunk Beds

Bunk beds are not just a trend for hip and cool boutique hotels anymore; you can increasingly find them in luxury accommodation. Granted, some guests only choose bunk rooms for economic reasons, and some families may only prefer a bunk room to a traditional family suite because of the value it offers, but there are some who like retiring to …

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So you’re thinking about upgrading your mattresses…

old mattresses

Why can’t mattresses just last forever? There are few bigger nuisances than cramming a king-size bed through a normal-size bedroom door. Except perhaps listening to someone groan about how badly they slept over the weekend. Sorry John, nobody cares. Unless you’re an accommodation manager, in which case it’s your job to care. At least about how well your guests are sleeping …

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Do the little things matter?

Luxury is a term that is bandied about the industry far too often, with accommodation providers self-appointing their offerings as ‘luxury’ or self-rating themselves as ‘five-star’ when they would likely only get an official rating of three. The Cambridge Dictionary Online defines luxury as “great comfort, especially as provided by expensive and beautiful things” also “something expensive that is pleasant …

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Bed bugs a growing downside of more frequent air travel

International and domestic travel has never been more accessible to tens of millions of people worldwide, but it is not only people that might be aboard aircraft, ships and other modes of transport. Insect pests can also be travelling undetected, with bed bugs the most likely to cause real problems in the accommodation industry. Once fairly reliable airport sprays are …

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Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this …

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Something extra-special brings top housekeeping award

It takes something very special to be awarded the Housekeeper Employee of the Year, and the judges of this year’s Hotel Industry Awards considered Meripa Hudson (aka Aiono) had achieved just that. Meripa Hudson is executive housekeeper, Novotel & Ibis Auckland Ellerslie – two Accor hotels within the same complex, adjoining the Ellerslie Racecourse. The Novotel is rated 4.5 and …

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Malodours in your rooms will likely come at a cost

Accommodation managers have a lot of things to think about to keep their guests happy in a competitive market, and unfortunately smell is one of them. If guests do not notice any odour to offend their nostrils when they walk into their room, or if there is an attractive scent, all should be well. But if there is something offensive …

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Kiwi hospitality comes first at SkyCity Grand Hotel

Health Pak's Puriri range

Auckland’s SkyCity Grand hotel is known for its genuine Kiwi hospitality and modern, spacious accommodation. Whether guests visit to experience the sights and sounds of vibrant Auckland, including the iconic Sky Tower or rejuvenate in the spa facilities or even to drop in to the exciting SkyCity Casino, this hotel offers world-class facilities and services. The chosen guestroom amenities range …

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