Saturday , May 26 2018


Is your wifi going the distance?

Zenbu internet wifi

Guest wifi may be just one little search criterion on the OTA search page (alongside things like ‘pet-friendly’, or ‘swimming pool’), but it packs an almighty punch for customer satisfaction, and for some guests, it’s a deal-breaker. Should it be free? Expectations have reached that point where the answer is a resounding ‘yes’. It should be ‘free’, and while many …

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Video killed the reviewer’s stars

The ability of guests to remain technologically connected has become as integral to the hotel experience as the quality of fittings or the receptionist’s welcoming smile. Upon arrival, guests are far more likely to be logging multiple devices into the wifi network than testing out the pillows or mini-bar offering. Hotel guests now expect seamless streaming of multimedia across a …

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Keeping guests connected


We are all familiar with the term “BYO” which emerged in the 1970’s in relation to restaurants and meant that you could bring your own alcohol. Guests are now taking this a step further and two new acronyms have emerged.

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Wifi security – getting control


Some business owners face a new risk because thieves have discovered how to steal credit card information, client data and business transactions from point of sale computers and property management software and they are doing this by accessing the business’s Internet.

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