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Thursday , October 19 2017

Technology

How hotels can utilise technology to attract millennials

Millennials

The popularity of Airbnb with millennials has been well-documented, causing the hotel industry to rethink how it appeals to this travel-loving generation. Today, hotel brands are finding new ways to lure back this demographic, from focusing on localised design to providing unique, authentic experiences.  In addition, a number of chains have started investing more heavily in technology and digital connectivity …

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How to identify guest segments with your hotel’s data

Here’s how you can use data to identify your future guests within your guest database, and use technology to get them to book directly. Time-poor urbanites For time-poor urbanites, examine each guest’s booking window and booking device. They tend to do things last-minute, because they don’t have the time to plan ahead. A booking window of 1-7 days, especially if done through …

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What millennials are telling us about the future of hotel technology

For all the amazing advancements in the hospitality industry, it’s hard not to miss the old days – back when rooms had metal keys, televisions sets were the size of dishwashers, and a big dusty book was used to register guests. People could pay by cheque. Small time crooks could get away with using an alias. And if a hotel …

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Video killed the reviewer’s stars

The ability of guests to remain technologically connected has become as integral to the hotel experience as the quality of fittings or the receptionist’s welcoming smile. Upon arrival, guests are far more likely to be logging multiple devices into the wifi network than testing out the pillows or mini-bar offering. Hotel guests now expect seamless streaming of multimedia across a …

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A new era arrives for digital signage

Interpersonal communication of all forms has been advancing with bewildering speed in recent years, affecting homes, businesses and other enterprises of all kinds. Not only is the accommodation industry no exception, electronic signage has become essential, right from attracting guests in the first place to keeping them well informed and happy while they are in your establishment. This technology has …

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Netflix to expand hospitality services

Netflix and Enseo signed an agreement expanding the latter company’s rights to distribute the Netflix application on select devices to any hotel under a specific contract with Enseo in any country where the Netflix service is available. “Our partnership with Enseo brings Netflix members a high quality viewing experience on their hotel room TV,” said Paul Perryman, director business development …

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Direct bookings and small hotels: what technology do you need?

All hotels – both large and small – crave direct bookings. So what kinds of technology can help small hotels get more direct, commission-free bookings? Direct booking technology means technology that helps you to generate direct (commission-free) bookings. There are two essential pieces of technology to making this work. Your website Your guests’ experience with you starts long before they …

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The US vs. Europe: how are hoteliers embracing hotel technology?

Property management system, internet booking engine, a channel manager, central reservation system, and revenue management system – all perfect examples of the hotel technology that hoteliers should be using to get ahead of the competition and manage their operations. Research from industry analysts Phocuswright, co-sponsored by SiteMinder, took a deep dive into the usage of technology in US and European …

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What is an online payment gateway: the basics for small hotels

Accepting online reservations is necessary, but you also need to have a safe and secure online payment gateway to make it work. While travellers prefer the ease and convenience of booking online, they also want to make sure that they are working with a reputable vendor who will keep their personal, financial information secure. So, what is an online payment …

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Retro fitting to halogen

So, you’re investigating upgrading your halogen lighting to LED. The number one reason for this is to reduce energy consumption throughout your building, but it is not the only factor to consider. If you have already begun looking into this transition you have more than likely been overwhelmed with the variety of LED products available. There are many form factors, …

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