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Thursday , March 23 2017

Management

Does your dirty laundry need airing?

laundry

Every day, thousands of sheets, pillowcases, towels, bathmats and face cloths are changed and laundered in accommodation facilities across the country. However, with the rising cost of utilities and labour, as well as the harsh chemicals used in the laundering process, it is becoming less cost effective to keep laundry services in-house. The supply and management of linen for any …

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Hospitality lessons from the final frontier

Star Trek hoteliers

Can hoteliers learn from Star Trek? What does this have to do with the world of hospitality? What can we learn from the good captain and his crew? Beam me up, Scotty! The original television series “Star Trek” ran 79 episodes in the late 1960s. After being cancelled due to poor ratings, it was revived and spawned a slew of …

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Is your wifi going the distance?

Zenbu internet wifi

Guest wifi may be just one little search criterion on the OTA search page (alongside things like ‘pet-friendly’, or ‘swimming pool’), but it packs an almighty punch for customer satisfaction, and for some guests, it’s a deal-breaker. Should it be free? Expectations have reached that point where the answer is a resounding ‘yes’. It should be ‘free’, and while many …

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Golf, utility and transportation vehicles make economic sense

EZGO Shuttle

The accommodation industry’s ultimate goal is to provide guests with premium comfort and optimum service. Offering guests the use of golf, utility and transportation vehicles adds quality, luxury and convenience, which explains the increased demand for these types of vehicles within hotels and resorts. People and luggage movers have become commonplace in the larger and more luxurious complexes but now …

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Ancillary revenue: strategic, consistent, targeted

Recently on a business trip I hired a rental car and was inundated with numerous up-selling options by the sales agent at the check-in counter. I found this amusing, as I knew the strategy was to increase ancillary revenue, and I was impressed at the consistent level of up-selling to customers taking place from across the counter. They almost convinced …

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The future of OTA loyalty programs

Loyalty Program

Online travel agents (OTAs) are known as an efficient distribution channel for hotel rooms, but with more major hotel brands pushing direct bookings to reduce commissions paid out to agents- this leaves OTAs searching for the next goldmine product to fuel their continued growth. With this in mind – for years – hotels have enjoyed a non-competitive landscape with their …

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Secrets to successful functions

Wedding function

Hosting a successful function for business or pleasure; whether it’s a laid-back get-together or a formal wedding, the experience is all about the food. How is it presented? How does it look? How does it smell? How good does it taste? Do you want your guests to feel welcomed and relaxed, or stimulated and engaged? Either way, you will always …

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Swiss-belsuites: a beauty from the beast?

Spacious deck Swiss belsuites Photo: Soren Liv

Swiss-Belsuites Victoria Park, Auckland offers sophisticated urban living directly opposite Victoria Park and next to Victoria Park Market in a 100-year-old heritage building with space for 85 shops, cafés and restaurants. The hotel is located in the heart of vibrant Auckland city and only a five-minute walk from SkyCity Casino, the Auckland Convention Centre and the stunning Viaduct Harbour. Swiss-Belsuites …

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Get out from under your desk and market your property

marketing insecurity hotels

It’s easy to get lost in the minutiae of hotel marketing. Tasks like creating marketing assets, engaging with your audience on social media and analysing data pretty much guarantees that you’ll be fixated on your computer screen for most of the day. However, marketing that has the most impact and produces the highest amount of conversion requires creativity and knowing …

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2017 design trends for luxury resort destinations

Trends Design Modern Trendy Fashion Concept

Whether you are thinking of remodeling or building a new resort in 2017 think carefully before following the latest ‘trends’ unless you have deep pockets and subscribe to the industry expectation that your resort will be undergoing a significant refurbishment within three to five years. Designing to a current trend can date your property very quickly, and in today’s ever …

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