in fn
Wednesday , October 18 2017

Management

Road test your guest’s sleep experience

Have you ever taken a nap in one of your guest beds? Have you wrapped yourself in the bedding to get a first-hand sense of your guest’s sleep experience? If your answer is no, then you should make it a priority…

Read More »

Accessibility: Thinking outside the box

By law, hotels in New Zealand are required to provide ample disability access in the form of ramps, elevators and table seating – but what about accommodating those who require the aid of an assistance or service animal?

Read More »

Exclusive with Best Western’s new brand development manager

Highly regarded hotel executive Georgina Williams has recently joined Best Western Australasia as brand development manager, with responsibility for growing the group’s profile and presence in Australia and New Zealand. Accomnews spoke exclusively with Ms Williams about what it looks like to grow a membership base, and what this means for hotels.

Read More »

Master branding uniting hotels

With Mantra Group uniting its 128 properties across Australia, New Zealand, Bali and Hawaii, Accomnews spoke exclusively with the group’s public relations manager to find out what it means to consolidate a multi-branded portfolio into a single consumer brand, and how this impacts hotel owners and managers.

Read More »

Use new technology to deliver authentic hospitality

It has come to pass that the number of phone calls made has declined, and at most hotels the job of PBX Operator has been folded into the front desk. Guests now receive personal calls directly on their mobile phones, and hotel websites answer most basic questions that guests used to call about such as directions or transportation. In the meantime, the number of reservations booked online has increased while voice reservations have declined.

Read More »

Cleaning tips for hotel housekeepers

Hotel housekeeping is almost an artform and it certainly can be testing at times but with the right methods, a few secret weapons and some simple tips, you could find cleaning hotel rooms much easier; especially if you are new to the industry.

Read More »