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Sunday , August 20 2017

Management

Accessibility: Thinking outside the box

By law, hotels in New Zealand are required to provide ample disability access in the form of ramps, elevators and table seating – but what about accommodating those who require the aid of an assistance or service animal?

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Exclusive with Best Western’s new brand development manager

Highly regarded hotel executive Georgina Williams has recently joined Best Western Australasia as brand development manager, with responsibility for growing the group’s profile and presence in Australia and New Zealand. Accomnews spoke exclusively with Ms Williams about what it looks like to grow a membership base, and what this means for hotels.

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Master branding uniting hotels

With Mantra Group uniting its 128 properties across Australia, New Zealand, Bali and Hawaii, Accomnews spoke exclusively with the group’s public relations manager to find out what it means to consolidate a multi-branded portfolio into a single consumer brand, and how this impacts hotel owners and managers.

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Use new technology to deliver authentic hospitality

It has come to pass that the number of phone calls made has declined, and at most hotels the job of PBX Operator has been folded into the front desk. Guests now receive personal calls directly on their mobile phones, and hotel websites answer most basic questions that guests used to call about such as directions or transportation. In the meantime, the number of reservations booked online has increased while voice reservations have declined.

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Cleaning tips for hotel housekeepers

Hotel housekeeping is almost an artform and it certainly can be testing at times but with the right methods, a few secret weapons and some simple tips, you could find cleaning hotel rooms much easier; especially if you are new to the industry.

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Targeted rate review: unfair and confusing

Auckland mayor Phil Goff’s revision of the proposed Auckland targeted rate on commercial accommodation providers is confusing and even more unfair than the original proposal, Rachael Shadbolt, GM Accommodation for Hospitality New Zealand says. “The revised proposal now offers a confusing, tired rates system by location within Auckland or by accommodation type. “Hotels and motels remain in the revised proposal …

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Things hotel managers love to hear from guests

One of the key roles as an accom manager is being able to draw the line between good and bad service, and when it comes to proving your property’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe you …

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