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Sunday , July 23 2017

Management

Exclusive with Best Western’s new brand development manager

Highly regarded hotel executive Georgina Williams has recently joined Best Western Australasia as brand development manager, with responsibility for growing the group’s profile and presence in Australia and New Zealand. Accomnews spoke exclusively with Ms Williams about what it looks like to grow a membership base, and what this means for hotels.

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Master branding uniting hotels

With Mantra Group uniting its 128 properties across Australia, New Zealand, Bali and Hawaii, Accomnews spoke exclusively with the group’s public relations manager to find out what it means to consolidate a multi-branded portfolio into a single consumer brand, and how this impacts hotel owners and managers.

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Use new technology to deliver authentic hospitality

It has come to pass that the number of phone calls made has declined, and at most hotels the job of PBX Operator has been folded into the front desk. Guests now receive personal calls directly on their mobile phones, and hotel websites answer most basic questions that guests used to call about such as directions or transportation. In the meantime, the number of reservations booked online has increased while voice reservations have declined.

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Cleaning tips for hotel housekeepers

Hotel housekeeping is almost an artform and it certainly can be testing at times but with the right methods, a few secret weapons and some simple tips, you could find cleaning hotel rooms much easier; especially if you are new to the industry.

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Targeted rate review: unfair and confusing

Auckland mayor Phil Goff’s revision of the proposed Auckland targeted rate on commercial accommodation providers is confusing and even more unfair than the original proposal, Rachael Shadbolt, GM Accommodation for Hospitality New Zealand says. “The revised proposal now offers a confusing, tired rates system by location within Auckland or by accommodation type. “Hotels and motels remain in the revised proposal …

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Things hotel managers love to hear from guests

One of the key roles as an accom manager is being able to draw the line between good and bad service, and when it comes to proving your property’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe you …

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DoC increases Great Hike Hut fees

New Zealand’s Department of Conservation (DoC) has announced it will increase charges for huts and campsites on some of the Great Walks to ease the strain on the ecosystems caused by a surge in the number of visitors. Due to the increase in tourism, rising costs of maintenance have forced the price hike. During the past three years there had been a …

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Ramada Encore brand debuts in New Zealand

Wyndham Hotel Group has announced the introduction of a new brand – Ramada ENCORE – to New Zealand, reflecting the hospitality giant’s intent to broaden its portfolio in the country. The soon-to-be Ramada ENCORE Christchurch Colombo Street is being developed under a franchise agreement with Lepdon Holdings and is slated to be completed in late 2017. Once finished, it will …

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