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Sunday , May 28 2017

Management

Cleaning tips for hotel housekeepers

Hotel housekeeping is almost an artform and it certainly can be testing at times but with the right methods, a few secret weapons and some simple tips, you could find cleaning hotel rooms much easier; especially if you are new to the industry.

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Targeted rate review: unfair and confusing

Auckland mayor Phil Goff’s revision of the proposed Auckland targeted rate on commercial accommodation providers is confusing and even more unfair than the original proposal, Rachael Shadbolt, GM Accommodation for Hospitality New Zealand says. “The revised proposal now offers a confusing, tired rates system by location within Auckland or by accommodation type. “Hotels and motels remain in the revised proposal …

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Things hotel managers love to hear from guests

One of the key roles as an accom manager is being able to draw the line between good and bad service, and when it comes to proving your property’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe you …

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DoC increases Great Hike Hut fees

New Zealand’s Department of Conservation (DoC) has announced it will increase charges for huts and campsites on some of the Great Walks to ease the strain on the ecosystems caused by a surge in the number of visitors. Due to the increase in tourism, rising costs of maintenance have forced the price hike. During the past three years there had been a …

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Ramada Encore brand debuts in New Zealand

Wyndham Hotel Group has announced the introduction of a new brand – Ramada ENCORE – to New Zealand, reflecting the hospitality giant’s intent to broaden its portfolio in the country. The soon-to-be Ramada ENCORE Christchurch Colombo Street is being developed under a franchise agreement with Lepdon Holdings and is slated to be completed in late 2017. Once finished, it will …

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Respect your housekeepers: they work hard

Every hotelier knows that housekeeping is a vital aspect of any property’s operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Even though we all know how important the role of the housekeeper is, seldom do we managers actually know how to do what …

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Are you giving your guests enough RevPAH?

As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly …

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Common issues with wifi in resorts and hotels

In the vast world of wifi technology, many resort and hotel owners are left scratching their heads as to what they need to do to provide their guests with a decent wifi connection. In this article, we will go through some common core issues with wifi in resorts and hotels. One of the main issues we see is the overuse …

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Why do our rates change? We discount when it’s slower!

hotel rates

Every day your hotel sales, reservations and front desk colleagues are fielding questions from both prospects and guests regarding why it is that the rates are so much higher during certain periods as compared to other dates. For convention hotels, the question might be “Why are the rates so much higher in mid-October than July?” For the catering sales manager …

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