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Friday , September 22 2017

Management

Bathroom Make or Break

Bathroom

Grievances with a guest room’s physical space can include nearly anything and the onslaught of online reviews has certainly helped broadcast our pratfalls no matter how subjective or esoteric.

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It’s not rocket science

Satisfaction Guaranteed

This article is a follow-up to my article, Hotels failing on guest satisfaction. That article was a constructive criticism on how, in general, the hotel accommodation product is failing to deliver on guest satisfaction.

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