in fn
Sunday , January 21 2018

Management

It’s not rocket science

Satisfaction Guaranteed

This article is a follow-up to my article, Hotels failing on guest satisfaction. That article was a constructive criticism on how, in general, the hotel accommodation product is failing to deliver on guest satisfaction.

Read More »

Lucky few benefit from rugby extravaganza

AN19 - RWC Cloud

Now the silverware is in the cupboard for four years, the overseas visitors have gone and the media hype has died away, it is time to try to analyse what the overall effect of Rugby World Cup ’11 was on the accommodation industry.  

Read More »