Monday , June 25 2018


Bathroom Make or Break


Grievances with a guest room’s physical space can include nearly anything and the onslaught of online reviews has certainly helped broadcast our pratfalls no matter how subjective or esoteric.

Read More »

It’s not rocket science

Satisfaction Guaranteed

This article is a follow-up to my article, Hotels failing on guest satisfaction. That article was a constructive criticism on how, in general, the hotel accommodation product is failing to deliver on guest satisfaction.

Read More »