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Thursday , March 23 2017

Management

Every cloud has a silver lining…

Cloud Computing - Virtual Machine Motion

The ‘cloud’ is a household term for the majority of New Zealanders in 2017 but does everyone actually know how it works? The reality, as with so many other things, is probably that we know just about enough to see the benefits and not quite enough to prevent catastrophe. The ‘cloud’ essentially refers to a wireless storage system where an external, …

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Valentine’s Day less than two weeks away

Valentines Day hotel scene

For hotel directors of sales and marketing, Valentine’s Day is less about romance or showing one’s affection and more about delivering some semblance of occupancy during the traditionally lower-revenue tail-end of summer months (outside of the school holidays). Most plans are ideated and drawn out in broad strokes in late fall or prior to the holiday season, with tactical execution beginning in earnest …

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Adding the personal touch in an age of digital communications goes a long way

communication in the digital age

There’s no replacing the personal touch in hospitality. In an age when chatbots and messaging platforms are speeding up communication, the importance of slowing down to talk with guests is more important than ever. According to a prediction of travel trends by Booking.com, travelers in 2017 will place huge importance on interacting with staff, and appreciate that the human touch is unique. While …

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First impressions count at Quest Petone

Quest Petone: lounge area in two bedroom apartment.

For Joseph Teh, becoming a franchise director of Quest Petone is the culmination of years of hospitality experience, hard work and business management…and the manifestation of a career trajectory that began in his teens. Joseph’s first experience of work was within family-owned Chinese restaurants.  “We all had to go help our family business, you know how it is with Chinese …

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No more spaghetti: where hotel technology must go in 2017

A fly on the wall of a conversation about hotels and technology will almost invariably hear the word silos. How are technology silos holding us back, for instance? Data silos are a barrier in any organization, but this term doesn’t adequately convey the true mess that the hospitality finds itself in. The problem is that silos suggest order. Some logical grouping …

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4 paradoxes driving guest decisions

In this environment, customers do not want either/or solutions: they want the best of both worlds where the best trade-off is no trade-off. IHG’s latest research has identified four paradoxes that are driving the decisions customers make in a landscape constantly changing through advances in technology. The hotel group launched its 2017 trends report – The Uncompromising Customer: Addressing the Paradoxes …

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Creating a safe workplace key to success

Adults Learning First Aid CPR

Life is about choice, but in business it’s about making the right decision for employees and clients.  The cost of compliance and the added value that quality decisions can make are the key to successful businesses. The wellbeing and productivity of employees can be taken for granted, but lost work days through sickness and injury can be costly to the …

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When millennials grow up: part one

the millennials are parents

Globally the influence of millennials on travel and on marketing has been profound. In the US, millennials are as large a generation cohort as baby boomers. In China, they are a smaller generation numerically thanks to the one child policy, but as the first generation to benefit from China’s astonishing economic growth, 80’s children (as they are known) are a …

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Auckland to host CINZ Meetings 2017

CINZ Meetings 2017 web

New Zealand’s only national tradeshow for the conference and business tourism industry is organised by Conventions and Incentives New Zealand (CINZ).  Now in its 21st year, CINZ Meetings 2017 is set for host city Auckland on May 31 and June 1, 2017. CINZ chief executive Sue Sullivan says exhibitors have been quick to secure their slots for New Zealand’s most …

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Guests demand a better-than-home TV experience

There has been a massive transformation in the world of home entertainment due to the quantity of content accessible via the internet. Consumers now absorb an enormous amount of film and TV by downloading and streaming via handheld devices or their smart TVs. Affordable, and now commonplace, in many homes smart TVs offer internet-connected activities like apps, media streaming and …

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