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Monday , July 24 2017

Management

4 paradoxes driving guest decisions

In this environment, customers do not want either/or solutions: they want the best of both worlds where the best trade-off is no trade-off. IHG’s latest research has identified four paradoxes that are driving the decisions customers make in a landscape constantly changing through advances in technology. The hotel group launched its 2017 trends report – The Uncompromising Customer: Addressing the Paradoxes …

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Creating a safe workplace key to success

Adults Learning First Aid CPR

Life is about choice, but in business it’s about making the right decision for employees and clients.  The cost of compliance and the added value that quality decisions can make are the key to successful businesses. The wellbeing and productivity of employees can be taken for granted, but lost work days through sickness and injury can be costly to the …

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When millennials grow up: part one

the millennials are parents

Globally the influence of millennials on travel and on marketing has been profound. In the US, millennials are as large a generation cohort as baby boomers. In China, they are a smaller generation numerically thanks to the one child policy, but as the first generation to benefit from China’s astonishing economic growth, 80’s children (as they are known) are a …

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Auckland to host CINZ Meetings 2017

CINZ Meetings 2017 web

New Zealand’s only national tradeshow for the conference and business tourism industry is organised by Conventions and Incentives New Zealand (CINZ).  Now in its 21st year, CINZ Meetings 2017 is set for host city Auckland on May 31 and June 1, 2017. CINZ chief executive Sue Sullivan says exhibitors have been quick to secure their slots for New Zealand’s most …

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Guests demand a better-than-home TV experience

There has been a massive transformation in the world of home entertainment due to the quantity of content accessible via the internet. Consumers now absorb an enormous amount of film and TV by downloading and streaming via handheld devices or their smart TVs. Affordable, and now commonplace, in many homes smart TVs offer internet-connected activities like apps, media streaming and …

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Early birds are angry when they don’t get their worm

hotel guests need coffee

A wedding in the family served a worthy excuse for a Saturday night sojourn to a resort hotel in a small city two hours away from my hometown of Toronto. The venue was immaculate, the bride was stunning, the speeches were uproarious, the food was great and the whole shebang went off without a hitch. But an issue arose when …

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So you’re thinking about upgrading your mattresses…

old mattresses

Why can’t mattresses just last forever? There are few bigger nuisances than cramming a king-size bed through a normal-size bedroom door. Except perhaps listening to someone groan about how badly they slept over the weekend. Sorry John, nobody cares. Unless you’re an accommodation manager, in which case it’s your job to care. At least about how well your guests are sleeping …

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Limited service does not mean limiting your imagination

Family Checking In At Hotel Reception

Long-term capital appreciation and on-going income, coupled with perceptive timing and commitment to success will ultimately make for a highly profitable return on investment. This is why hotel investors purchase limited service properties. But it does not mean that you have to limit everything that isn’t immediately suggested in this formula. One of the secrets to limited service property success …

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How to put the ‘well’ in wellbeing at work

Employee wellbeing

Workplace wellbeing can mean many things to many people…  Some things are obvious; everybody who goes to work deserves to go home at the end of every day, that isn’t a difficult one.  It’s the lesser matters that erode wellbeing of employees and colleagues, and many senior leaders in organisations are either blind to or refuse to believe is happening …

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Give guests fewer choices, not more

Hotel bookings

Travellers today prefer simple transactions and are driven away by clutter, especially a clutter of choices. Studies show that when people are faced with too many options, they experience decision paralysis. Meaning, they delay making a decision and a purchase for days, weeks and months. Or worse, decide not to make a decision at all! Go through your own booking process and …

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