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Friday , March 24 2017

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Golf, utility and transportation vehicles make economic sense

EZGO Shuttle

The accommodation industry’s ultimate goal is to provide guests with premium comfort and optimum service. Offering guests the use of golf, utility and transportation vehicles adds quality, luxury and convenience, which explains the increased demand for these types of vehicles within hotels and resorts. People and luggage movers have become commonplace in the larger and more luxurious complexes but now …

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Auckland’s accommodation targeted rate won’t help the city

AN22-2-Auckland

An  Auckland Chamber of Commerce press release circulated Tuesday February 28 says that turning tourists away because of Auckland’s accommodation targeted rate won’t help the city. Hotels currently under refurbishment and new hotels that will soon open to cater for the 1- in 10 year Lions Rugby tour later this year are faced with massive cost increases long-term because of Mayor Phil …

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The future of OTA loyalty programs

Loyalty Program

Online travel agents (OTAs) are known as an efficient distribution channel for hotel rooms, but with more major hotel brands pushing direct bookings to reduce commissions paid out to agents- this leaves OTAs searching for the next goldmine product to fuel their continued growth. With this in mind – for years – hotels have enjoyed a non-competitive landscape with their …

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Switch to LED for energy efficiency with style

InterContinental Hotel Wellington room.

The 234-room InterContinental Hotel Wellington is encased in a modern glass building with arresting city and harbour views. To complement the natural light streaming in through walls of windows, a harmonising system of LED lighting fixtures was installed in a roll-out of lighting upgrades beginning with a refurbishment in 2013. Switch lighting products have been used throughout the recent retrofit …

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The art of collaboration in business

Collaboration

Collaboration is at the core of our work in the business events industry. Our sector is based on building great relationships. Conferences and meetings are the catalysts for people to gather, share ideas and work together. In New Zealand, we work together to create a big story for our small country, and take it globally. Convention and Incentives New Zealand …

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Queenstown Park Boutique Hotel makes luxury top 10 list

Queenstown Park Boutique Hotel

For the first time, Queenstown Park Boutique Hotel (QPBH) has been chosen as one of New Zealand’s Best Hotels by readers of DestinAsia – an award winning travel and lifestyle magazine. The boutique hotel, situated in the heart of Queenstown, is positioned as number six on a listing of New Zealand’s Top 10 properties.   The listing is the result of the annual …

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How you can use your hotel restaurant to increase bookings?

A study by Leonardo looked at what images travel shoppers viewed the most. Obviously, the number one result was guest rooms but the second most viewed was restaurant photos. This indicates that travel boils down to two primary needs; people want a nice place to sleep and they want a nice place to eat. Most of the time the hotel restaurant is …

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First impressions count at Quest Petone

Quest Petone: lounge area in two bedroom apartment.

For Joseph Teh, becoming a franchise director of Quest Petone is the culmination of years of hospitality experience, hard work and business management…and the manifestation of a career trajectory that began in his teens. Joseph’s first experience of work was within family-owned Chinese restaurants.  “We all had to go help our family business, you know how it is with Chinese …

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Can you describe your typical guest?

know your target market

Sharpen your marketing’s effectiveness by first determining exactly who your target audiences are. Surprising fact: most hoteliers don’t know who their target market is. It’s all too easy to say you want to market to “everyone” including business travellers, couples, families, golfers, city explorers, foodies, outdoor adventurers… you get the picture. But, brilliant hotel marketing doesn’t happen by mistake. If …

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4 paradoxes driving guest decisions

In this environment, customers do not want either/or solutions: they want the best of both worlds where the best trade-off is no trade-off. IHG’s latest research has identified four paradoxes that are driving the decisions customers make in a landscape constantly changing through advances in technology. The hotel group launched its 2017 trends report – The Uncompromising Customer: Addressing the Paradoxes …

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