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Thursday , March 23 2017

Tag Archives: accommodation industry

Crowne Plaza Queenstown welcomes Anna Edie as new general manager

Crowne Plaza Queenstown this week welcomes internationally-experienced hotelier Anna Edie to the position of general manager. Australian-born Anna, 33, takes the helm at Queenstown’s award-winning lakefront hotel after eight years with the InterContinental Hotels Group (IHG), most recently as Executive Assistant Manager at Australia’s iconic Intercontinental Sydney Double Bay. Commenting on her appointment, Anna said she’s delighted to take the …

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To be or not to be, a star-rated B&B?

bed and breakfast

To be or not to be…self rated? For an overview from the perspective of a B&B operator, Bed & Breakfast Association’s president Kathryn Officer dedicated her column to it…and here it is! Last week, we shared our article about the comparative benefits of a Qualmark rating versus self-rating or relying or consumer rating.  We heard from industry bodies and accommodation providers. …

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Inbound travel company registration now open

RTONZ+Inbound+Trade+Event+2016

Registrations are now open for the RTONZ-inbound trade event, to be held at Heritage Hotel Auckland on April 4 and 5, 2017. With 27 Regional Tourism Organisations signed up for this event, inbound tour company managers and staff are invited to register to attend one of the two days available. Please choose the most convenient day to attend.  Either Tuesday April 4 or …

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Queenstown Park Boutique Hotel makes luxury top 10 list

Queenstown Park Boutique Hotel

For the first time, Queenstown Park Boutique Hotel (QPBH) has been chosen as one of New Zealand’s Best Hotels by readers of DestinAsia – an award winning travel and lifestyle magazine. The boutique hotel, situated in the heart of Queenstown, is positioned as number six on a listing of New Zealand’s Top 10 properties.   The listing is the result of the annual …

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Will the internet kill the hotel star?

star ratings

Star-rated? Consumer rated? Or even self-rated? What is the state of affairs with accommodation rating in New Zealand tourism in 2017 and where are we headed? There has been recent discussion in Australia around self-rated properties versus star ratings, which are obtained through a process of industry accreditation assessment.  Perhaps unsurprisingly, recent research pointed to continued consumer confidence in a …

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LED lighting in hotels for efficiency, mood and comfort

hotel reception LED lighting

Designing a lighting fit-out or upgrade for a hotel can be an epic adventure, but it’s an adventure that requires some knowledge and planning. Even rose-coloured glasses will not look favourably upon a stark glare from overhead lights, or lights so dim that your guests are squinting to see their travelling companions. Lighting matters, and it requires a degree of …

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Valentine’s Day less than two weeks away

Valentines Day hotel scene

For hotel directors of sales and marketing, Valentine’s Day is less about romance or showing one’s affection and more about delivering some semblance of occupancy during the traditionally lower-revenue tail-end of summer months (outside of the school holidays). Most plans are ideated and drawn out in broad strokes in late fall or prior to the holiday season, with tactical execution beginning in earnest …

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Adding the personal touch in an age of digital communications goes a long way

communication in the digital age

There’s no replacing the personal touch in hospitality. In an age when chatbots and messaging platforms are speeding up communication, the importance of slowing down to talk with guests is more important than ever. According to a prediction of travel trends by Booking.com, travelers in 2017 will place huge importance on interacting with staff, and appreciate that the human touch is unique. While …

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The role of health and wellbeing in hospitality

wellness tourism, a spa treatment

Yes, wellness as we know it in the hospitality business is dead. And we MUST embrace the new incarnation of wellness.  Gone are the days when wellness was an isolated occurrence within the four walls of the spa and fitness area. Our guests are demanding wellness in F&B outlets, guest rooms, public spaces. Even the back of house requires a …

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5 hotel sales tactics to jumpstart 2017

marketing tactics for hotels

A fresh new year brings a new opportunity to delight ownership with big results in group/event sales…but only if you start off with velocity. Here are five tactics for jumpstarting your hotel sales performance in 2017 and establishing momentum for the next 12 months: Have a kick-ass kick-off! Seize this moment to fire up your group sales team and send …

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