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Wednesday , September 20 2017

Tag Archives: accommodation industry

The next generation of industry professionals

Future planning is important in any industry, but with youth unemployment at an all-time high, and accommodation having one of the highest employee turnovers of any industry, it’s important for hotels to consider who will be managing and working in the hotels of the future - and how to train, support and retain them.

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Off-peak domestic travel push vital for tourism

In 2016, New Zealand residents made 2.6 million short-term trips overseas – double the number in 2000, but less than a tenth of the number of overnight trips residents made within NZ. Inbound visitors spent $14.5 billion in 2016 however Kiwis travelling around Aotearoa spent about 40 percent more during the same period, at $20.2 billion. Competitive airfares, new tourism …

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Serko and HRS strike strategic partnership

Serko Ltd (SKO.NZ) has announced a new strategic partnership with HRS Global Hotel Solutions. The agreement enables Serko to further extend its offering of global hotel content, making Serko one of the single largest hotel metasearch platforms for corporate programs. HRS’ global inventory includes 350,000 corporate-relevant hotels – 210,000 of which are independent properties. The partnership gives Serko customers the …

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Malaysia Largest NZ Visitor Increase for March 2017

According to the latest stats from StatsNZ, the largest increase in visitor arrivals to New Zealand were from Malaysia, with a recorded 33.9 percent more visitors in 2017, than March 2016. While the country is a smaller contributor to visitor arrivals than the likes of Australia, China and the USA, the 2016 launch of Kuala Lumpur-Auckland routes with Air Asia …

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Loyalty programs: what’s the point?

There are many points of view on whether a loyalty program is a valuable and viable strategy for travel and accommodation providers. The proof of their success is hidden in the financial reports of each business that has one, and the various media stories (just search ‘hotel loyalty program mergers’) that share how many members the various programs have and …

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Direct bookings present the biggest challenge for hotels of all sizes

Managing a hotel is akin to a juggling act. Hoteliers are constantly switching between tasks, projects, and priorities – everything from revenue management to delivering a great guest experience. New research from SiteMinder has revealed what keeps hoteliers, all around the world, awake at night. The cloud platform asked hoteliers, both independents and groups, to rank the biggest challenges they believe their …

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Crowne Plaza Queenstown welcomes Anna Edie as new general manager

Crowne Plaza Queenstown this week welcomes internationally-experienced hotelier Anna Edie to the position of general manager. Australian-born Anna, 33, takes the helm at Queenstown’s award-winning lakefront hotel after eight years with the InterContinental Hotels Group (IHG), most recently as Executive Assistant Manager at Australia’s iconic Intercontinental Sydney Double Bay. Commenting on her appointment, Anna said she’s delighted to take the …

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To be or not to be, a star-rated B&B?

bed and breakfast

To be or not to be…self rated? For an overview from the perspective of a B&B operator, Bed & Breakfast Association’s president Kathryn Officer dedicated her column to it…and here it is! Last week, we shared our article about the comparative benefits of a Qualmark rating versus self-rating or relying or consumer rating.  We heard from industry bodies and accommodation providers. …

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