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Tuesday , November 21 2017

Tag Archives: australia

CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

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Should hotels let guests stay now and pay later?

A young group of experience-driven individuals are expecting more time to pay for experiences that they’re having now. With the Afterpay payment system becoming increasingly prominent across Australia and New Zealand, and many OTAs already allowing visitors to book using the service, should hotels be letting guests create memories now and pay for them later?

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Ratings up for Best Western Australasia

The lift in standards across Best Western’s hotel network in Australia and New Zealand has continued with 54 percent of its properties rated four stars or above by consumers on TripAdvisor and awarded a coveted Certificate of Excellence for 2017.

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AirPlus International spreads its wings

AirPlus International is now expanding its travel payment business to customers in New Zealand. The international provider of payments solutions for the day-to-day management of business travel has just commenced the pilot phase and is currently enrolling customers onto its platform.

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Are sleeping pods putting airport hotels at risk?

Over the past five years, futuristic ‘sleeping’ pods have been taking root everywhere from airport lounges to inner city bars. Varying in size, shape and price-per-hour, the simple sleeping solution is ideal for tired travellers who are waiting for their next flight – but what impact does this have on traditional budget airport accommodation?

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