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Tuesday , November 21 2017

Tag Archives: Communication

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

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What’s your point of difference?

hotel wine room service

AccommodationNZ general manager, Rachael Shadbolt encourages accom operators to focus on their unique offerings this summer, and forget about Airbnb comparisons. As we head into another strong summer season I hear a lot of sage comments like, ‘if you can’t make money in this environment you are doing something wrong’ or ‘make hay while the sun shines, for it will surely end soon’. …

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