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Tuesday , November 21 2017

Tag Archives: customer service

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

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When guests complain, be all EARS!

Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints.

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Best practice for the era of electronic inquiries

As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional 'people skills', which today is more formally referred to as emotional intelligence.

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Limited service does not mean limiting your imagination

Family Checking In At Hotel Reception

Long-term capital appreciation and on-going income, coupled with perceptive timing and commitment to success will ultimately make for a highly profitable return on investment. This is why hotel investors purchase limited service properties. But it does not mean that you have to limit everything that isn’t immediately suggested in this formula. One of the secrets to limited service property success …

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What is an online payment gateway: the basics for small hotels

Accepting online reservations is necessary, but you also need to have a safe and secure online payment gateway to make it work. While travellers prefer the ease and convenience of booking online, they also want to make sure that they are working with a reputable vendor who will keep their personal, financial information secure. So, what is an online payment …

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