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Sunday , May 28 2017

Tag Archives: expedia

What does Expedia’s new sentiment analysis tool actually do?

Expedia has announced Guest Review Insights, a new sentiment analysis tool it claims will help hotels manage and improve their online reputation, and as a result, attract more travellers while maximising guest experiences on property. Guest reviews are valuable to both hotels and potential guests, but extracting actionable insights from them can be time consuming and costly, leaving many hotels …

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Expedia rep tells customer “F**k you!” in shocking reports

Teacher and mother Cara Viramontes shared screenshots with CBSLA of an email she received from Expedia with the words “F**k you!” and a notification her $600 trip had been cancelled. The email was allegedly sent after she had filled in a customer service survey with an unfavourable employee review. “I was honest,” she told the local news site. “I said: ‘You know what, …

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