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Wednesday , January 24 2018

Tag Archives: guests

You can’t change your location, so lever it

There is only one aspect of your property that you absolutely cannot change – your physical address. Renovate, replace staff, add new operations, re-flag or re-brand, it makes no difference; you are where you are! Your location is uniquely yours, so why not make the most of it? When a guest arrives – especially for the first time – they …

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Using training tech to boost morale

Making guests happy is a noble pursuit for any hotel as we all know this translates into higher occupancies, the ability to grow rate, more asset value and quite a few other monetary advantages.

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