in fn
Thursday , April 27 2017

Tag Archives: hotel management

Rachael Shadbolt: it’s time to have ‘the talk’ about targeted rates

Rachael Shadbolt on targets rates.

The Auckland Council’s proposed tax is a tax on visitors, right? Wrong. It won’t touch the visitors’ back pocket. It’s a targeted rate based on the capital value of a building. Rachael Shadbolt says this is why it’s time we all had the ‘facts of life talk’ about targeted rates, council funding and how to birth this NZ tourism baby. As …

Read More »

The future of OTA loyalty programs

Loyalty Program

Online travel agents (OTAs) are known as an efficient distribution channel for hotel rooms, but with more major hotel brands pushing direct bookings to reduce commissions paid out to agents- this leaves OTAs searching for the next goldmine product to fuel their continued growth. With this in mind – for years – hotels have enjoyed a non-competitive landscape with their …

Read More »

Switch to LED for energy efficiency with style

InterContinental Hotel Wellington room.

The 234-room InterContinental Hotel Wellington is encased in a modern glass building with arresting city and harbour views. To complement the natural light streaming in through walls of windows, a harmonising system of LED lighting fixtures was installed in a roll-out of lighting upgrades beginning with a refurbishment in 2013. Switch lighting products have been used throughout the recent retrofit …

Read More »

Christchurch: new hotels for fresh 21st century city

The Christchurch Centre features the flowing Otakaro river. Photo CMG Studios

Christchurch is a city of ribbon-cutting, as New Zealand’s oldest city becomes its newest, five years into a NZD40 billion regeneration programme. Christchurch and Canterbury Convention Bureau (CCCB) manager Caroline Blanchfield says new venues, shops, restaurants, restored heritage and generous green spaces are opening every month to reveal a fascinating 21st century city. “We are unveiling an impressive new built environment …

Read More »

Coastal chic glamping at Hahei Holiday Resort

Aerial shot of Hahei Beach

Grant Kilby is the general manager of The Hahei Holiday Resort and he defines their latest project as an exercise in delivering experience-based holiday accommodation characterised by a “coastal chic” feel. The recent refurbishments undertaken at Hahei have been in response to a relationship with Stray New Zealand’s wish for a glamping accommodation option at Hahei Beach. Stray provides structured …

Read More »

Secrets to successful functions

Wedding function

Hosting a successful function for business or pleasure; whether it’s a laid-back get-together or a formal wedding, the experience is all about the food. How is it presented? How does it look? How does it smell? How good does it taste? Do you want your guests to feel welcomed and relaxed, or stimulated and engaged? Either way, you will always …

Read More »

A happy landing for your website

landing page image

A new twist from an old client on an old topic. What is the difference between a ‘home’ page and a ‘landing’ page? No, he did not want me to design a site for him but he had a new venture partner who was using terminology he did not understand. Therefore, could I please enlighten him even though his partner …

Read More »

To be or not to be, a star-rated B&B?

bed and breakfast

To be or not to be…self rated? For an overview from the perspective of a B&B operator, Bed & Breakfast Association’s president Kathryn Officer dedicated her column to it…and here it is! Last week, we shared our article about the comparative benefits of a Qualmark rating versus self-rating or relying or consumer rating.  We heard from industry bodies and accommodation providers. …

Read More »

Crowne Plaza Queenstown gets fresh look for rooms, public areas

A smart new look and feel for award-winning threesixty restaurant

Award-winning hotel Crowne Plaza Queenstown has a fresh new look for guests to enjoy following upgrades to public areas, rooms and conference spaces. New furniture in the lobby, threesixty restaurant and The Atrium will add a modern twist to interiors. The majority of the hotel’s rooms have large balconies, so new balcony furniture ensures an extra level of comfort for …

Read More »

Will the internet kill the hotel star?

star ratings

Star-rated? Consumer rated? Or even self-rated? What is the state of affairs with accommodation rating in New Zealand tourism in 2017 and where are we headed? There has been recent discussion in Australia around self-rated properties versus star ratings, which are obtained through a process of industry accreditation assessment.  Perhaps unsurprisingly, recent research pointed to continued consumer confidence in a …

Read More »