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Tuesday , November 21 2017

Tag Archives: hotel manager

When guests complain, be all EARS!

Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints.

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Property management and the USB: “where can we charge our phones?”

When there’s only so much bandwidth floating around, it’s not easy being a guest. (It must be even worse being a property manager.) Particularly for international guests who are used to super-fast speeds in the UK, US and much of Asia, slow wifi can be utterly frustrating. Of course, there’s still a scale of good to bad to worse and depending on location, size and structure, internet quality can still be great. Still, there’s a special kind of annoying that is particular to slow (or absent) internet when you’re paying for a room.

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The communications hierarchy in 3 principles & 5 tips

For going on a decade now, Larry Mogelonsky has encouraged professionals to reexamine their B2B and B2C communications in terms of how the medium impacts the message itself. To help organise his thoughts on the matter, he proposed a heirarchial flowchart outlining 13 different forms of modern communications based on the level of importance conveyed by each.

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