Tag Archives: hoteliers

Finalists have been announced in the prestigious New Zealand Hotel Industry Awards for 2018.

The accommodation industry is a baffling web of acronyms and idioms in which the uninitiated can find themselves trapped like well-wrapped flies.

It might sound weird... but here's some alternatives to annoying (overplayed) lobby music that you and your guests might love (a lot)! VIDEO:

Largely forgotten is an earlier era in which tourism was viewed as a tool of politics and a subject of political analysis.

The new QT hotel in Queenstown is the pinnacle of Queenstown cool...

Creating trust, experts say, is not as simple as just touting your brand affiliation or TripAdvisor rating...

Perhaps the biggest threat to the hotels industry is the growth of online community accommodation sites, like Airbnb. Though the brand is not included in the Brand Finance Hotels 50 league table by virtue of not owning properties themselves, Airbnb’s brand value rose by more than 51% to over US$5.5 billion this year.

Hotel renovations are a necessary dread of our industry in order to keep apace with the constantly changing décor trends, star rating requirements, technological advancements and guest expectations – this last point being especially important in this current era of disruption.

Psychology plays a deeper role in online hotel booking decisions than you may think, particularly when it comes to building trust among hotel consumers.

I was recently reminded of turndown services whilst staying at a South Australian hotel. Having not requested a turndown service in some time, I arranged the service for one evening – and to my surprise, the service included everything but the ‘turning down’ of the bed.