in fn
Saturday , May 27 2017

Tag Archives: management

Social media success for your hotel

Your digital marketing requires more of your undivided attention each day, and to get it right for your hotel is a constant struggle if you don’t have a dedicated team to create and roll out amazing campaigns; and let us not forget the budget required to create these amazing campaigns.

Read More »

Things hotel managers love to hear from guests

One of the key roles as an accom manager is being able to draw the line between good and bad service, and when it comes to proving your property’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe you …

Read More »

Hotel sector gears up for big July with conferences and awards

The hotel sector is gearing up for a big July, with the annual New Zealand Hotel Industry Conference on in Auckland 19-20 July, culminating with a gala Awards dinner. Conference registrations and entries for the prestigious New Zealand Hotel Industry Awards 2017 are open. The conference, the largest and most important annual event dedicated to New Zealand’s hotel sector, has …

Read More »

Meet New Zealand in one day at CINZ MEETINGS

Auckland is the host city for CINZ MEETINGS 2017, at ASB Showgrounds.

CINZ MEETINGS 2017 is the opportunity for event organisers to plan their next year in a day, and to meet all New Zealand under one roof. Registrations are now open for day buyers looking for ideas for their next meeting, conference, incentive travel, or business event. “We are inviting everyone responsible for meetings and events, and who want to make …

Read More »

Respect your housekeepers: they work hard

Every hotelier knows that housekeeping is a vital aspect of any property’s operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Even though we all know how important the role of the housekeeper is, seldom do we managers actually know how to do what …

Read More »

How can you impress with good public washroom facilities?

hotel washroom

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

Read More »

Are you giving your guests enough RevPAH?

As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly …

Read More »

Does your dirty laundry need airing?

laundry

Every day, thousands of sheets, pillowcases, towels, bathmats and face cloths are changed and laundered in accommodation facilities across the country. However, with the rising cost of utilities and labour, as well as the harsh chemicals used in the laundering process, it is becoming less cost effective to keep laundry services in-house. The supply and management of linen for any …

Read More »

Hospitality lessons from the final frontier

Star Trek hoteliers

Can hoteliers learn from Star Trek? What does this have to do with the world of hospitality? What can we learn from the good captain and his crew? Beam me up, Scotty! The original television series “Star Trek” ran 79 episodes in the late 1960s. After being cancelled due to poor ratings, it was revived and spawned a slew of …

Read More »