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Friday , March 24 2017

Tag Archives: management

Does your dirty laundry need airing?

laundry

Every day, thousands of sheets, pillowcases, towels, bathmats and face cloths are changed and laundered in accommodation facilities across the country. However, with the rising cost of utilities and labour, as well as the harsh chemicals used in the laundering process, it is becoming less cost effective to keep laundry services in-house. The supply and management of linen for any …

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Hospitality lessons from the final frontier

Star Trek hoteliers

Can hoteliers learn from Star Trek? What does this have to do with the world of hospitality? What can we learn from the good captain and his crew? Beam me up, Scotty! The original television series “Star Trek” ran 79 episodes in the late 1960s. After being cancelled due to poor ratings, it was revived and spawned a slew of …

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The art of collaboration in business

Collaboration

Collaboration is at the core of our work in the business events industry. Our sector is based on building great relationships. Conferences and meetings are the catalysts for people to gather, share ideas and work together. In New Zealand, we work together to create a big story for our small country, and take it globally. Convention and Incentives New Zealand …

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Valentine’s Day less than two weeks away

Valentines Day hotel scene

For hotel directors of sales and marketing, Valentine’s Day is less about romance or showing one’s affection and more about delivering some semblance of occupancy during the traditionally lower-revenue tail-end of summer months (outside of the school holidays). Most plans are ideated and drawn out in broad strokes in late fall or prior to the holiday season, with tactical execution beginning in earnest …

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How to manage your rates over a key event

What if there were two sporting finals happening this weekend: rates are high but the city is not full and it is Wednesday….  What should you do?  Hold or drop? First, ask yourself a few questions then do a little research: What is my financial goal over said event? Am I aiming for a revenue target or am I aiming for an …

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The first 5 seconds: is your hotel website ready?

We live in a world of instant gratification and non-stop distractions. So, all hotel marketers can surely agree that holding a guest’s attention in the digital world is difficult. We’re up against our guests’ own smartphones, websites full of intriguing content and forever-streaming social media channels. In fact, attention spans are at an all-time low. Recent studies have shown that because …

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The trick for building innovation bench-strength

There has been much discussion lately about disruptors, present and future, to the hospitality industry and what this means for leaders and strategic planning. What measures should an organisation take to position itself to compete in this ‘continuously disruptive’ environment? A quick answer that comes to many is ‘better use of technology’ – to digitally transform the business. However this …

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The strategic ‘how to’ guide to hotel revenue management

The combined onslaught of big data, analytics, optimised pricing and advancing technology has led to a huge growth in hotel revenue management. Rather than a vague financial grab, a stab in the dark at boosting profits, it has become a bona fide strategy for calculating revenue forecasts. By automating price recommendations and other financially relevant decisions, the process of operating …

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