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Monday , April 24 2017

Tag Archives: resort

Loyalty programs: what’s the point?

There are many points of view on whether a loyalty program is a valuable and viable strategy for travel and accommodation providers. The proof of their success is hidden in the financial reports of each business that has one, and the various media stories (just search ‘hotel loyalty program mergers’) that share how many members the various programs have and …

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Why it’s important to let your destination shape hotel culture

Panoramic view of the Oriental Bay. Wellington city

Building your hotel culture to reflect that of the local community may go a long way to securing your property more bookings. Being able to stand out from the competition is a rare and powerful trait if your hotel is able to manage it. There are certainly some travellers who prefer their hotel to be like a ‘home away from …

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Coastal chic glamping at Hahei Holiday Resort

Aerial shot of Hahei Beach

Grant Kilby is the general manager of The Hahei Holiday Resort and he defines their latest project as an exercise in delivering experience-based holiday accommodation characterised by a “coastal chic” feel. The recent refurbishments undertaken at Hahei have been in response to a relationship with Stray New Zealand’s wish for a glamping accommodation option at Hahei Beach. Stray provides structured …

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Secrets to successful functions

Wedding function

Hosting a successful function for business or pleasure; whether it’s a laid-back get-together or a formal wedding, the experience is all about the food. How is it presented? How does it look? How does it smell? How good does it taste? Do you want your guests to feel welcomed and relaxed, or stimulated and engaged? Either way, you will always …

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To be or not to be, a star-rated B&B?

bed and breakfast

To be or not to be…self rated? For an overview from the perspective of a B&B operator, Bed & Breakfast Association’s president Kathryn Officer dedicated her column to it…and here it is! Last week, we shared our article about the comparative benefits of a Qualmark rating versus self-rating or relying or consumer rating.  We heard from industry bodies and accommodation providers. …

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How you can use your hotel restaurant to increase bookings?

A study by Leonardo looked at what images travel shoppers viewed the most. Obviously, the number one result was guest rooms but the second most viewed was restaurant photos. This indicates that travel boils down to two primary needs; people want a nice place to sleep and they want a nice place to eat. Most of the time the hotel restaurant is …

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Ramada Reia Taipa Beach: Northland oasis

Aerial shot of Ramada Resort Reia Taipa Beach

One of the few beach-front resorts in New Zealand, The Ramada Resort Reia Taipa Beach offers guests a relaxing getaway in either beachfront or poolside rooms. Located in the exquisite Doubtless Bay Northland, the resort enjoys a climate that “is about as tropical as New Zealand can get”. General manager Jackie Thompson told AMG that the location is ideal for …

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Valentine’s Day less than two weeks away

Valentines Day hotel scene

For hotel directors of sales and marketing, Valentine’s Day is less about romance or showing one’s affection and more about delivering some semblance of occupancy during the traditionally lower-revenue tail-end of summer months (outside of the school holidays). Most plans are ideated and drawn out in broad strokes in late fall or prior to the holiday season, with tactical execution beginning in earnest …

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Do the little things matter?

Luxury is a term that is bandied about the industry far too often, with accommodation providers self-appointing their offerings as ‘luxury’ or self-rating themselves as ‘five-star’ when they would likely only get an official rating of three. The Cambridge Dictionary Online defines luxury as “great comfort, especially as provided by expensive and beautiful things” also “something expensive that is pleasant …

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New luxury Queenstown accom to launch this summer

Queenstown-based accommodation and concierge company MajorDomo is introducing an exclusive-use hosted experience at the Mahu Whenua Ridgeline Homestead & Eco Sanctuary to the luxury international tourism market. It will feature rustic yet stylish accommodation sleeping up to 12 guests and an array of private guided and hosted experiences at Mahu Whenua – over 550 square km (200 square miles) of …

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