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Wednesday , November 22 2017

Tag Archives: resorts

How to satiate a guest’s subconscious

Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour could have on one’s mood and recovery from stress. He’s famously quoted as saying: “Colours are the mother tongue of the subconscious”; a theory that several researchers and psychologists have expanded on throughout the past century.

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When guests complain, be all EARS!

Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints.

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Tailoring hotel offerings to growing markets

International travel is at an all-time high, particularly with the Chinese market increasing in Australia and New Zealand year on year. In light of this increase, Accomnews spoke exclusively with Oaks Hotels & Resorts’ general manager, Daniel Csortan, about the importance of understanding a hotel’s market and tailoring services and amenities.

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