Sunday , July 22 2018

Rotorua holiday park wins top hospitality award

It’s fourth time lucky for Rotorua’s All Seasons Holiday Park which has won the prestigious 2017 Spirit of Hospitality Award sponsored by AA Traveller.

This award is the holiday park sector’s premier award. Having been a finalist in four of the last five years, All Seasons Holiday Park was awarded the accolade at the annual Holiday Parks Awards in Dunedin.

Holiday Parks New Zealand chief executive Fergus Brown said the park stands out for its consistently high levels of service, repeatedly going well beyond what would normally be expected.
“Managers Tracie and Kevin Thornborough take enormous pride in exceeding their guests’ expectations. On one occasion, they towed a guest and their broken down vehicle back to Auckland, a 7.5 hour round-trip,” Mr Brown said.
“They have quickly installed a hand rail beside a toilet to assist an individual guest and, when an air conditioning unit broke down during summer, they purchased a portable air conditioning unit to keep their guests comfortable.”
Visitors to Rotorua have numerous accommodation options to choose from, so Kevin and Tracie have put a real focus on their service and hospitality to stand out from the crowd, and it seems to have paid off.

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