A Manawatu property has taken top honours in New Zealand’s Holiday Parks 2018 Awards.
Himatangi Beach Holiday Park was announced winner of this year’s Spirit of Hospitality Award sponsored by AA Traveller.
The sector’s premier gong goes to the holiday park which excels in providing an outstanding visitor experience.
Himatangi beat finalists All Seasons Holiday Park in Rotorua, Athenree Hot Springs & Holiday Park, Miranda Holiday Park and Coromandel Russell TOP 10 Holiday Park to take the top title.
Park owners Alice and Rueben Ebrey say their mantra is to always provide the highest level of service and analyse guest feedback to ensure they’re at the top of their game.
“We make it a family rule that when we step out of our house we have a positive outlook so our ‘positive vibes’ can be felt by customers.
“We always take the time to engage with customers, even when we are busy.”
The judges said online reviews told the story of Himatangi’s success, with guests raving about customer service at the west coast property, found close to Palmerston North.
One was: “Wow. Best camp site in New Zealand. Great owners, friendly and wonderful location”.
Another said: “Facilities are spotlessly clean and staff very friendly and helpful. Loved being able to have our dog with us for the night too.”
AA Travel and Tourism general manager Greig Leighton said this year’s award was “incredibly competitive” with five “impeccable” finalists.
“All the finalists demonstrated consistently high levels of service, with equally high levels of customer satisfaction,” he said.
“They all showed a willingness to go above and beyond in order to provide holiday memories that will last a lifetime.
“We were incredibly impressed with Himatangi Beach Holiday Park. The quality of experience they are offering is outstanding.”
Below is the full list of other Holiday Park 2018 Awards winners:
Outstanding Service to the Holiday Park Industry
Richard and Noela Gunson
Epay Emerging Star Award (for holiday park professionals under the age of 35)
Peter Crawford, manager, New Plymouth’s Fitzroy Beach Holiday Park
TIA Sustainability Innovation Award
Kaiteriteri Recreation Reserve, Nelson/Tasman
Resco Best New Build over $100,000
Kaikoura TOP 10 Holiday Park
Resco Best Upgrade under $100,000
Rotorua TOP 10 Holiday Park
PGG Wrightsons Park Grounds Award
Miranda Holiday Park & Rotorua TOP 10 Holiday Park
Predator Free NZ Park Award
Taupo DeBretts Spa Resort
HPNZ President’s Award
Jason Hitchens, Leisurebuilt – for his support of the holiday park sector
AA Traveller – for their long-term support of the holiday park sector
HPNZ Board Service Award
Lee Boot, Alpine Pacific Kiwi Holiday Park, Kaikoura
Seekom Productivity Improvement Award
Te Anau Kiwi Holiday Park
Hanmer Hot Springs TOP 10 Holiday Park