Wai Ora Lakeside Spa Resort, New Zealand’s only cultural destination spa resort, is a fantastic place to stay and indulge in 4.5-star luxury.
This memorable Rotorua lakeside accommodation has recently completed a 30-room upgrade to the full SKY Guest Select experience and its owners are delighted with the results.
This beguiling resort is owned by Sunisa Hughes and managed by Aayush Silwal. Both are very proud of their beautifully appointed hotel, its facilities, restaurant, and award-winning spa, found on the picturesque shores of Lake Rotorua.
Aayush told us: “Our spa resort has all the trimmings that guests expect of a Qualmark-rated four star-plus property. We indulge our guests with a 24-hour room service and access to our hot pools, sauna and spas, all set on extensively landscaped grounds.
“At the Wai Ora Lakeside Spa Resort, we aim to offer relaxation, peace and quiet that is normally only dreamed of.”
What were the reasons for the recent change to SKY Guest Select and what were your priorities?
Aayush explained: “It was due to guest demand. As a company we want to ensure that the outstanding customer service we provide is consistently maintained to a high level. Providing the upgraded SKY Guest Select service was one of the ways to achieve this.”
On the subject of in-room entertainment, this establishment wanted to ensure guests were given access to the kind of technology they were used to at home. This meant having a SKY decoder and choice of 50-plus channels of entertainment in every room.
What has the guest reaction been to the change?
“Our guests thoroughly love it,” Aayush said.
“They have the option to choose channels and watch exactly what they want. We get all kinds of guests, from sport fans to guests who want to watch movies. Now we are confident that we are providing them with the best option available.
“Like I mentioned, customer service is always a huge priority for us.”
Alongside the pleasure of receiving a spa experience in the award-winning and internationally acclaimed Wai Ora Day Spa, guests enjoy complimentary use of the jacuzzi, a solar-heated pool, Kawakawa infused sauna and steam rooms. Additionally, the resort’s staff are exceptionally friendly, professional and offer a flawless service, plus the hotel’s clean and modern décor is comfortable and inviting.
When guests are able to tear themselves away from this magnificent resort to explore further afield (Rotorua is known for its bubbling mud pools, shooting geysers and natural hot springs, as well as its fascinating Maori culture) they are certainly happy to return. They dine onsite in the highly-acclaimed, award-winning Mokoia Restaurant and experience the essence of Pacific Rim cuisine, before retiring to their comfortable guest room, picking up the remote control and switching on their SKY Guest Select.
What have been the benefits to having SKY Guest Select?
Aayush replied: “Our guests enjoy the feel of home – we call it the second home. However, they also get to experience the unsurpassed luxury of our resort spa, unique location, and facilities.
The benefit to us is to simply see our guest’s contented smiles when they realise, in addition to everything else, that we also have SKY Guest Select.”
He added: “We are very happy with SKY Guest Select and the service we have received. I consider it good value and have already recommended it to other accommodation providers and I will continue to recommend it.”
Guests love Wai Ora Lakeside Spa Resort…
TripAdvisor reviewer Traveladdict1964 said: “Outstanding. We stayed here two night and the service was impeccable. The lady at the reception greeted us and went out of her way to make sure we are happy with everything. The room was super clean, and bed and pillows were plush comfy and clean. The toilet amenities were great quality. The hotel has a sauna steam and hot jacuzzi and is a few steps away from the lake. We will be trying their restaurant tomorrow and we will do a review. We highly recommend this hotel for service and cleanliness and it is all renovated and looks very modern. It also has a spa and sells products such as mud mask.”
A Booking.com review from Kathy, Australia, said: “The rooms were beautiful. Wonderful staff and gorgeous location.”
An Expedia review from David Wellington on 30 Mar 2018 stated: “Private and luxurious without the cost! Tucked away on the oft-forgotten east side of Lake Rotorua, this gem of a lodge enables you to get away from it all with stunning lakeside views, the best spa/sauna/steam-room/cold pool combo I’ve ever had and staff who are warm, professional, considerate, and anticipatory. The room was stunning, the breakfast was heaven (please try the crepes!) and the overall experience felt a lot more expensive than what we paid for! Do it. Try it out. I’m glad I did!”