IndustryManagementTourism

The staggering items guests are stealing from hotels

A new survey has revealed bizarrely large items at five-star hotels are more likely to go missing than smaller, easy-to-hide ones.

According to German-based hotel reviewer Wellness Heaven, a survey of 1157 four and five-star predominantly European hotels has revealed guests routinely attempt to smuggle out mattresses as souvenirs.

Wellness Heaven CEO Tassilo Keilmann said hotel owners report that patrons are most likely to attempt mattress swipes at night when the reception desk isn’t open.

But large items thefts don’t stop there.

One hotelier shared of a grand piano theft: “Once I walked through the lobby, I noticed that something was missing, and soon after I learned that three unknown men in overalls had taken away the grand piano, and it never reappeared, of course.”

Another said pine benches from a sauna were pilfered from their establishment while one revealed a guest had whipped door-mounted brass room numbers.

Mr Keilmann said he was surprised guests would attempt to steal large items, as it would be easy for the hotel to figure out who took them. But he also suggested five-star hotels were more likely to overlook such thefts in their attempts to avoid being associated with reports of crimes.

TVs, coffee makers, tablet computers and artwork are all on the list for light-fingered guests, alongside the more mundane bathrobes and hangers.

The survey suggested demographics play a part in the selection of appropriated goods. While larger items (like televisions and coffee machines) are more likely to go missing from five-star hotels, batteries and remotes are targeted by four-star hotel guests.

And apparently nationality is also relevant to determining the thieving habits of hotel guests.

British and German guests reportedly prefer to pinch towels and bathrobes, while Americans are more interested in pillows and batteries.

Austrians have a penchant for high-end coffee machines, Italians for wine glasses and the Swiss for hair dryers. Dutch patrons are turned on by lightbulbs and toilet paper while French appropriate more TVs and remotes, the survey found.

Tags

Kate Jackson

Kate Jackson is the editor of Accomnews. You can reach her at any time with questions or submissions: editorial@accomnews.co.nz

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button
Close
Close