IndustryManagementTourism

Holiday at home, Aussies urged, as sector fights “heartbreaking” devastation

‘Holiday Here This Year’ is the message of a new Tourism Australia campaign pushing Aussies to help rebuild domestic tourism in the wake of the country’s devastating summer bushfires.

The campaign, launched just days after the Government dedicated $20 million to promoting domestic tourism, comes as tourism operators in fire-affected regions are crying out for practical help to try and salvage something from a disastrous season.

All states and territories have pledged to support the campaign, Tourism Australia managing director Phillipa Harrison describing it as practical way for Australians to help by filling accommodation properties across the country.

The targeting of money into tourism campaigns and interest-free loans rather than handouts and practical travel inducements has been criticised in some quarters, despite broad industry support for government tourism recovery package and holiday at home campaign.

NSW south coast operator Peter Hay told AccomNews this week: “Small business doesn’t need interest free loans or tourism marketing they need help right now to be able to ride out the loss of income.”

Another operator told us: “Tax incentives to travel now is the perfect idea. Stimulate travel and business now! The money spent on the campaign is a message we already know. We don’t need a logo and a jingle.”

But industry bodies have welcomed the Holiday Here this Year push, Australia’s Accommodation Association describing the campaign as a “critical first step”.

CEO Dean Long said the association had been working with the government to limit the impact of cancellations and brand damage to the sector.

“To date our members have advised of losses of more than $550 million in direct cancellations since late December,” Long said.

“We know Australians are seeking ways to support affected communities and we believe this campaign will encourage more Australian’s to prioritise a holiday at home.”

Individual organisations are launching their own initiatives in response to the bushfire crisis, the Caravan Industry Association of Australia urging travellers to visiting fire-affected areas and providing up-to-date information on campgrounds through its new ‘Keep on Camping’ website.

Caravan parks in the South Coast of NSW and Victoria’s Gippsland regions account for the largest market share of all commercial accommodation nights in the regions, at 38 percent and 42 percent.

CEO Stuart Lamont said: “The devastation that we have seen due to bushfires is heartbreaking.

“Many of the affected areas should be in absolute peak season brimming with tourists, and yet whole regions remain closed with some caravan parks suggesting they may be weeks before re-opening.

“Once these affected areas re-open, the need for tourist visitation will be vital to assisting these communities and businesses to start the long process of getting back on their feet.”

The Australian Tourism Industry Council now puts the immediate domestic impact of the fires at $2 billion, factoring in the loss of business revenue, forward sales and the physical damage to tourism facilities and assets.

“Australia is not immune to natural disasters but the concentration of these bushfires, combined with the spread and concentration of media and social media activity compromising our global brand, has taken this crisis to a different level,” said ATIC executive director Simon Westaway.

“It has certainly been the worst summer in living memory and arguably it’s been the worst summer ever for Australian tourism.”

Tourism Australia will use print, social media, billboards, radio and outdoor advertising to try to inspire locals to travel to regional areas.

The Australian Tourism Export Council praised the speed of campaign implementation, managing director Peter Shelley saying: “This campaign has been quick off the blocks and will work to capitalise on the good will and sentiment shared by all Australians in helping to get the communities affected by bushfires back on their feet.”

Mr Shelley warned the bushfires have had a severe impact on the international perception of Australia as a travel destination, with a 40 percent reduction in forward bookings from Western markets including the UK, Europe and the US, and a 20 percent decline across all international markets.

“People looking to visit Australia have been spooked,” he said.

“While this domestic campaign is a great first step, we are keenly anticipating the next stage of the recovery campaign and its focus on rebuilding brand Australia for our international audience.”

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Kate Jackson

Kate Jackson is the editor of Accomnews. You can reach her at any time with questions or submissions: editorial@accomnews.co.nz

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