One of Queenstown’s very best, The Rees Hotel, Luxury Apartments & Lakeside Residences, is first-class accommodation situated on the shores of Lake Wakatipu with views that can only be described as out of this world!
However, there is a special element that adds to the continued success of this business – its commitment to kaupapa – Tiaki Promise.
Opened in 2009 and designed with ultimate luxury in mind, at over ten years old this contemporary property still looks as fresh and beautiful as the day it was launched.
The building’s design seamlessly blends with the stunning location, mirroring the landscape. It was architecturally designed and furnished by local suppliers and artisans. Additionally, it incorporates the history of Queenstown’s early settler and developer William Rees, who is enshrined in the logo, brand ethics and in the valuable library and art for guests to enjoy.
The property’s CEO and general manager Mark Rose told us: “The Rees’ point of difference is that it’s an individually owned and managed property, not part of any chain, and aims to give guests a definitive, local and authentic South Island New Zealand experience.”
In late 2017 the property added five freestanding lakeside residences. Each of these luxurious two level, three-bedroom villas has its own hot tub. They’ve been beautifully designed by award-winning architect Kerry Avery to complement the existing accommodation, and are finished and furnished to the same exceptional standards.
The Rees Hotel, Luxury Apartments & Lakeside Residences has a reputation for providing a consistently high standard of service. It is a highly praised industry leader in hospitality practices in many ways, internally with staff, for its facilities and offering a superior guest experience.
Boasting an extensive list of industry accolades, the property gained several 2019 TripAdvisor awards including a Travellers’ Choice Award for the third consecutive year and TripAdvisor Certificate of Excellence Hall of Fame award. It has also received many awards for its fine food and wine.
Moreover, The Rees Hotel, Luxury Apartments & Lakeside Residences earned some of the most sought-after industry awards last year: the Allied Operator of the Year award from the NZ Tourism Export Council and the rare double of Qualmark’s 5 Star Hotel and Gold Tourism Business Sustainability certification for the third year running. Winning these awards consecutively, Mark says, acknowledges that “The Rees leads the way in New Zealand tourism through delivering exceptional customer experiences and sustainable tourism practice”.
The Rees’s sustainability programme is extensive, with a wide range of initiatives from Soap Aid to innovative recycling practices and the Bees @ The Rees project. These initiatives also honour the business’s commitment to Tiaki Promise.
The Tiaki Promise is a key value that has been widely adopted by the tourism industry and is a foundation of all that The Rees Hotel, Luxury Apartments & Lakeside Residences stands for. This Tourism New Zealand initiative promises to care for people, place and culture while in New Zealand and is one that this hotel has embraced across all areas: economic, social and environmental.
More than demonstrating care for the environment, the Tiaki Promise also focuses on the care of people and culture, and according to Mark enriches the business by honouring these aspects of hospitality.
This is demonstrated at The Rees Hotel, Luxury Apartments & Lakeside Residences through many cultural initiatives that honour Aotearoa’s bi-cultural history, with Te Reo Māori spoken and signposted at the property.
General manager Mark is a trained chef by trade but managed a series of hotels, resorts and property projects across the world before being called upon to return to Queenstown and launch The Rees Hotel, Luxury Apartments & Lakeside Residences. This choice led Mark to purchase the management company along with his partners in 2015.
With his hands-on, no-nonsense leadership style and desire for innovation and excellence, Mark is the first to acknowledge that his team is the greatest asset for both his, and the hotel’s, success.
There is an unusually low turnover of staff for a tourism-based town, which suggests happy staff and goes a long way to ensuring exceptional service is provided, therefore making happy guests!
Mark said: “We have terrific and talented people who are passionate about giving the best service they can. The team is encouraged to take responsibility, make common sense decisions and be part of the strategy development. Feedback from our guests positively reports that The Rees Hotel, Luxury Apartments & Lakeside Residences exceeds their expectations in nearly every way, but in particular it’s the service ethics of the staff and the excellent service standards that are most often mentioned.”