Monday , July 23 2018

Housekeeping

Are your pillows making guests sick?

A massive 91 percent of people rate pillows as vital for a good night’s sleep according to the US National Sleep Foundation. Yet while accommodation houses have woken up to the importance of pillow comfort in recent years, many remain unconscious of the fact that discerning guests are looking for more than softness.

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Turning up the turndown service

I was recently reminded of turndown services whilst staying at a South Australian hotel. Having not requested a turndown service in some time, I arranged the service for one evening – and to my surprise, the service included everything but the ‘turning down’ of the bed.

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