Thursday , September 20 2018


Do the little things matter?

Luxury is a term that is bandied about the industry far too often, with accommodation providers self-appointing their offerings as ‘luxury’ or self-rating themselves as ‘five-star’ when they would likely only get an official rating of three. The Cambridge Dictionary Online defines luxury as “great comfort, especially as provided by expensive and beautiful things” also “something expensive that is pleasant …

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Bed bugs a growing downside of more frequent air travel

International and domestic travel has never been more accessible to tens of millions of people worldwide, but it is not only people that might be aboard aircraft, ships and other modes of transport. Insect pests can also be travelling undetected, with bed bugs the most likely to cause real problems in the accommodation industry. Once fairly reliable airport sprays are …

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Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this …

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Something extra-special brings top housekeeping award

It takes something very special to be awarded the Housekeeper Employee of the Year, and the judges of this year’s Hotel Industry Awards considered Meripa Hudson (aka Aiono) had achieved just that. Meripa Hudson is executive housekeeper, Novotel & Ibis Auckland Ellerslie – two Accor hotels within the same complex, adjoining the Ellerslie Racecourse. The Novotel is rated 4.5 and …

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Malodours in your rooms will likely come at a cost

Accommodation managers have a lot of things to think about to keep their guests happy in a competitive market, and unfortunately smell is one of them. If guests do not notice any odour to offend their nostrils when they walk into their room, or if there is an attractive scent, all should be well. But if there is something offensive …

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Kiwi hospitality comes first at SkyCity Grand Hotel

Health Pak's Puriri range

Auckland’s SkyCity Grand hotel is known for its genuine Kiwi hospitality and modern, spacious accommodation. Whether guests visit to experience the sights and sounds of vibrant Auckland, including the iconic Sky Tower or rejuvenate in the spa facilities or even to drop in to the exciting SkyCity Casino, this hotel offers world-class facilities and services. The chosen guestroom amenities range …

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Are your guests getting a satisfying sleep?

Embrace your guests and create a cosy cocoon to bestow the ultimate sleep experience. Guests pay you to have quality slumber and the measure of how good they feel the morning after can make or break your accommodation. Therefore, you must find that ‘sweet spot’ between price, luxury, on-trend design, comfort and durability. It’s not just about a quality bed …

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Hospitality trolleys – Bat-mobile or battered mobile?

The housekeeping department is the backbone of any accommodation and housekeepers are often the unsung heroes. Their job is often messy, usually thankless, sometiwmes frustrating and occasionally back-breaking. The tools of their trade are everything to them and can make the difference between job satisfaction and a thankless task. If housekeepers were indeed superheroes, the house-keeping trolley is their bat-mobile! …

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Bunk Bed revival set for 2016

Bunk beds are a top new trend for hip and cool hotels. For guests who wish to harken back to their youth, some independent and boutique style hotels are bringing them back to the free spirit of pajama party overnight revelry! They also make rooms much more affordable. Bunk beds are not just for youth hotels or family rooms anymore, …

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