Saturday , August 18 2018


Are your pillows making guests sick?

A massive 91 percent of people rate pillows as vital for a good night’s sleep according to the US National Sleep Foundation. Yet while accommodation houses have woken up to the importance of pillow comfort in recent years, many remain unconscious of the fact that discerning guests are looking for more than softness.

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Are you okay? How hospitality can save a life

This isn’t a subject many wish to tackle: suicide. The issue tends to be brushed under the carpet or addressed in hushed tones, even more so within this industry where even a sniff of publicity about a guest death from suicide causes panic. As housekeepers, you tend to see more of guests than other staff members while cleaning rooms or …

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