Friday , August 17 2018

Tag Archives: accommodation industry

Queenstown Park Boutique Hotel makes luxury top 10 list

Queenstown Park Boutique Hotel

For the first time, Queenstown Park Boutique Hotel (QPBH) has been chosen as one of New Zealand’s Best Hotels by readers of DestinAsia – an award winning travel and lifestyle magazine. The boutique hotel, situated in the heart of Queenstown, is positioned as number six on a listing of New Zealand’s Top 10 properties.   The listing is the result of the annual …

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Will the internet kill the hotel star?

star ratings

Star-rated? Consumer rated? Or even self-rated? What is the state of affairs with accommodation rating in New Zealand tourism in 2017 and where are we headed? There has been recent discussion in Australia around self-rated properties versus star ratings, which are obtained through a process of industry accreditation assessment.  Perhaps unsurprisingly, recent research pointed to continued consumer confidence in a …

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LED lighting in hotels for efficiency, mood and comfort

hotel reception LED lighting

Designing a lighting fit-out or upgrade for a hotel can be an epic adventure, but it’s an adventure that requires some knowledge and planning. Even rose-coloured glasses will not look favourably upon a stark glare from overhead lights, or lights so dim that your guests are squinting to see their travelling companions. Lighting matters, and it requires a degree of …

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Adding the personal touch in an age of digital communications goes a long way

communication in the digital age

There’s no replacing the personal touch in hospitality. In an age when chatbots and messaging platforms are speeding up communication, the importance of slowing down to talk with guests is more important than ever. According to a prediction of travel trends by Booking.com, travelers in 2017 will place huge importance on interacting with staff, and appreciate that the human touch is unique. While …

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The role of health and wellbeing in hospitality

wellness tourism, a spa treatment

Yes, wellness as we know it in the hospitality business is dead. And we MUST embrace the new incarnation of wellness.  Gone are the days when wellness was an isolated occurrence within the four walls of the spa and fitness area. Our guests are demanding wellness in F&B outlets, guest rooms, public spaces. Even the back of house requires a …

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5 hotel sales tactics to jumpstart 2017

marketing tactics for hotels

A fresh new year brings a new opportunity to delight ownership with big results in group/event sales…but only if you start off with velocity. Here are five tactics for jumpstarting your hotel sales performance in 2017 and establishing momentum for the next 12 months: Have a kick-ass kick-off! Seize this moment to fire up your group sales team and send …

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Creating a safe workplace key to success

Adults Learning First Aid CPR

Life is about choice, but in business it’s about making the right decision for employees and clients.  The cost of compliance and the added value that quality decisions can make are the key to successful businesses. The wellbeing and productivity of employees can be taken for granted, but lost work days through sickness and injury can be costly to the …

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Is calendar integration the next step for accom?

Another day, another sharing economy innovation: Uber has launched a new app service that allows it to sync up with users’ personal event calendars. How might this apply to the accom sector? The idea is that the app interprets data in the user’s calendar to recommend destinations for upcoming meetings, etc. It’s an interesting concept that relies on users agreeing …

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When millennials grow up: part one

the millennials are parents

Globally the influence of millennials on travel and on marketing has been profound. In the US, millennials are as large a generation cohort as baby boomers. In China, they are a smaller generation numerically thanks to the one child policy, but as the first generation to benefit from China’s astonishing economic growth, 80’s children (as they are known) are a …

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