Saturday , July 21 2018

Tag Archives: Guest experience

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

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Leadership lessons learned

Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business.

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Why hotels need to think boutique

As guests employ luxury hotel-like design features in their own homes, some hotels are also adopting a boutique, home-style approach to hotel design for a market seeking character and comfort. Accomnews spoke exclusively with award-winning hotel and interior design company, Dreamtime Australia Design, about how hotels are steering away from the stereotypical hotel room look.

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