Wednesday , August 22 2018

Tag Archives: Hotel services

Turning up the turndown service

I was recently reminded of turndown services whilst staying at a South Australian hotel. Having not requested a turndown service in some time, I arranged the service for one evening – and to my surprise, the service included everything but the ‘turning down’ of the bed.

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Generation next: Making sense of millennial guests

The millennial traveller has certainly disrupted the way in which hotels think about attracting potential guests. They are more digitally active, open to peer influence and seek out short-term gratification compared to previous generations of guests.

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