Saturday , August 18 2018

Tag Archives: service

What guests want, what hotels need

Unlike a comfy hotel bed or rain shower, dining and conference equipment rarely get great write-ups from guests or attendees – but if you get it wrong, you sure can expect to hear about it.

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Luxury hotel trends to watch

Small Luxury Hotels of the World (SLH), in partnership with global trends analysts Trendwatching, looks at what will be shaping the luxury boutique hotel experience in 2018.

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Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

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When guests complain, be all EARS!

Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints.

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Malodours in your rooms will likely come at a cost

Accommodation managers have a lot of things to think about to keep their guests happy in a competitive market, and unfortunately smell is one of them. If guests do not notice any odour to offend their nostrils when they walk into their room, or if there is an attractive scent, all should be well. But if there is something offensive …

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What is an online payment gateway: the basics for small hotels

Accepting online reservations is necessary, but you also need to have a safe and secure online payment gateway to make it work. While travellers prefer the ease and convenience of booking online, they also want to make sure that they are working with a reputable vendor who will keep their personal, financial information secure. So, what is an online payment …

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