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Friday , March 24 2017

Industry

Auckland Council’s targeted rates could set national precedent

auckland New Zealand

Early this week, industry leaders, and accommodation industry representatives joined Auckland Council at a hearing to decide the future of the targeted accommodation rate proposed by the council earlier this year. The hearing took place on Monday morning March 20, 2017. Along with TIA’s Chris Roberts, motel owners and other affected parties, Rachael Shadbolt general manager accommodation Hospitality NZ / …

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Signage: what’s the big deal?

Hotel signage

Imagine an accommodation property without signage…How would it be identified from the road? Once found, how would visitors know where to park or find their way around? Chaos would ensue! It would be confusing, annoying, stressful, not to mention potentially unsafe and without safety signs it could also be illegal. As accommodation managers, you are constantly updating, renewing, and improving …

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A great hotel gym vital for competitive edge

An accommodation property is multi-faceted and the whole is greater than the sum of the parts. Don’t lose guests to other establishments simply because they are better facilitated. In the accommodation operation, a gym is not a major expense and it will most certainly pay a dividend, many times over. People expect a treadmill and from there order of preference …

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The need for hotel careers in the face of the gig economy

As the gig economy continues to take hold in various industries, it is also changing how we think about our chosen line of work. The 9-to-5 office is eroding while working from home and working when you want behaviours are gaining widespread acceptance. The impacts for hotels are manifold. At its core, this freelancer economy promotes a transient approach to …

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Why you should treat every guest like a “foodie”

hotel chef

Convey a richer experience by celebrating your remarkable and locally inspired F&B. After the financial recessions in the early 2000s and again in 2008, consumer behaviour shifted from consumption of expensive goods to an emphasis on enjoying life’s little experiences. People started seeking and coveting moments of joy instead of souvenirs. So, it should be no surprise that food and …

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7 great examples of hotels getting it right on Instagram

Instagram hotels

A hotel Instagram account has the potential to be more effective than all the other social media platforms combined. A photo-sharing service like Instagram is the perfect medium for hotels to engage with users and project their story. It’s a simple interface on which hotels can easily create a beautiful aesthetic and brand presence. Plus, it doesn’t require translation for global visitors …

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Is the iPhone killing your hotel revenue?

iPhone

The explosion of smartphone usage over the past few years has been staggering. And not just iPhones, but smartphones of other brands as well… The Pew Research Center reports that 75 percent of Americans now own a smartphone and half the population own a tablet. Not only is usage increasing and technology getting more sophisticated, consumers are more reliant on their …

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Does your dirty laundry need airing?

laundry

Every day, thousands of sheets, pillowcases, towels, bathmats and face cloths are changed and laundered in accommodation facilities across the country. However, with the rising cost of utilities and labour, as well as the harsh chemicals used in the laundering process, it is becoming less cost effective to keep laundry services in-house. The supply and management of linen for any …

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Hospitality lessons from the final frontier

Star Trek hoteliers

Can hoteliers learn from Star Trek? What does this have to do with the world of hospitality? What can we learn from the good captain and his crew? Beam me up, Scotty! The original television series “Star Trek” ran 79 episodes in the late 1960s. After being cancelled due to poor ratings, it was revived and spawned a slew of …

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