in fn
Monday , January 22 2018

Opinion

Awkward hotel lobby moments, GOODBYE 2017

It's been a long year and as it's our last ever newsletter for 2017 (expect us back in your inbox January 11), we thought we'd leave you with some awkward moments shared by accom guests (and possibly some staff). Let the fun (and second-hand cringe-factor) ensue...

Read More »

Using training tech to boost morale

Making guests happy is a noble pursuit for any hotel as we all know this translates into higher occupancies, the ability to grow rate, more asset value and quite a few other monetary advantages.

Read More »

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer...

Read More »